Successful, long-term working relationships with leading brands in the hospitality sector

Creating solutions together

CPL Online work closely with clients, using collaborative and innovative methods to meet and exceed their learning and team engagement needs. We are proud to have long-standing working relationships with these organisations and look forward to establishing equally successful digital solutions for our future clients.

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What they said

Kirsten Price

Talent Director, Cote Restaurants

“Having worked in partnership with various learning systems in the past, I can truly say that CPL lead the way. Not only have CPL been able to provide me with a great product that is proven to work for many different companies, CPL have always been able to take an idea (sometimes just a fraction of an idea!) and build it into reality. 

I’ve been lucky enough to work with CPL on many bespoke products that have resulted in going beyond any of my expectations. One of those very ideas was commended at the CIPD awards…quite an honour! CPL’s expert knowledge of digital learning allows us to ensure the development we provide for our teams is going to work from a development perspective. Importantly however, as CPL specialise in the Hospitality Industry, they really understand our demographic and working environment to ensure what we build will land well in our restaurants, especially on how best to engage our teams with the product itself.

What really stands out to me is the account management side of the business who are brilliant at keeping you informed, communicate all the time and involve you in all decision making along the way. Every year, we come up with more ideas on how to innovate and revolutionise the norm and long may that continue”

Cote Circle Image

Sam Noble


“I have used CPL in the past, so when it came to choosing an LMS system for Hotel Chocolat it was a no brainer for me, as I already had some knowledge on CPL’s capabilities. The team at CPL have made an amazing effort to learn and understand each of our diverse, and sometimes complicated business area.

Every member of the CPL team that I have worked with from set up till now have gone above our expectations. We were incredibly demanding at the beginning as we were working to a very short deadline, which CPL pulled out all the stops to ensure was met. Over the past 12 months we have built dramatically from the basic compliance e-learning; from Course Creator tool – developing our own HC specific modules, to project planning the future of CPL and HC and building a very bespoke platform that is perfect for our teams across the whole business, including international.

Hotel Chocolat has an amazing relationship with the CPL team. Our Senior Client Manager, Jess, is always on hand for anything, and the working relationship we have built is the best I’ve known. When it comes to future plans, we don’t just discuss with Jess post meeting; she is involved in all innovation/development conversations from the beginning – advising on how Hotel Chocolat can fully utilise what CPL have to offer.

The best decision I have made is partnering with CPL. The engagement we have created, and continue to create will be incredible for Hotel Chocolat”

Julie Turner

Central Training Services Manager, Marston’s

“We have worked with CPL Online for 5 years and during this time, developed and launched our bespoke ‘Talent Academy Online’ in June 2017, replacing a limited, basic system. The Talent Academy gives Marston’s employees access to compliance e-Learning, bespoke career development modules and resources on hot topics that our people have highlighted as development areas. 

Since launch, our resources, which include PDF’s, videos and website links, have been accessed over 73,000 times. We also launched a mobile App version which was an important step as many of our people work in roles where they do not have access to computers. Overall 60% of our team prefer using the App rather than the website version. 

Throughout, a key success of working with CPL Online is having a dedicated Client Manager who ensures any issues are resolved quickly and projects are managed effectively”


Vicky Edwards

Learning & Development BRP

“I would recommend CPL Online not only for the products they provide but also their professionalism in supporting Booker and our Retail Partners over the last 5 years. We needed a digital solution that would help our retailers train their teams, taking into account the time constraints of a retail business. 

After we launched the App, this provided more flexibility in completing legal compliance courses and user feedback has been very positive. In addition, we have also developed some own-branded courses with CPL Online and are now using the Course Creator on the Console to develop short courses for the Booker brands ourselves, such as inductions and product knowledge guides”

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