The free online Drink Spiking Awareness course aims to support operators in educating their teams and raising awareness of the signs someone has been spiked, what to do if someone reports that they suspect their drink has been spiked and the impact of drink spiking on victims. Find out more in this article.
This year our Black Friday offer will help to secure your team’s online training programme for the next year at an exclusive discounted rate. Check out the blog to find out more about our Site Licence deal.
Today we are launching a new collection of courses aimed at supporting retail team members in catching up with their essential compliance training. No industry or business has been able to avoid the impact of COVID-19, and retail is no exception. Many retail businesses have been forced to close during lockdowns, and for all the management of COVID secure procedures such as social distancing and mask-wearing has forced us to evolve many of our processes. So, how can you streamline your onboarding and training processes? Find out how you can optimise these processes for your business with help from CPL Learning.
From 1st October 2021, Natasha’s Law will come into effect. In this article, we explore how the law will impact businesses and what you need to know to prepare.
Whether it’s serving the local community or preparing for an increase in domestic tourism, forecourt retailers will play an important part in serving British shoppers in 2021. Adapting and planning are key in an operator’s ability to capitalise on the opportunities presented to them, and training plays a huge role here. Let’s look at some of the ways training will help you in 2021.
Back in July, we released the first insights from our Hospitality Professionals survey which revealed what frontline hospitality workers are looking for when it comes to personal and professional development. In this article, we’ll look at some of our newest product-based online courses, and how they align with customer demand, market trends and how they can ultimately help your venue throughout 2021.
With rum set to be the next big thing in the drinks market, make sure you and your team get ahead of the curve with our new online course. After the explosion in gin popularity over the last couple of years, everyone is wondering what the next big thing in drinks is set to be. Recent research from CGA report that prior to lockdown the rum market was in 3% growth, being driven predominantly by growth in the golden and spiced rum categories. There has also been a growth in the number of rum brands entering the market, suggesting that rum could well be the next spirit category to follow gin in growth.
As hospitality businesses across the UK continue in their reopening efforts amidst heightened hygiene and changes to operations to support COVID measures, the problem of no-shows to bookings can cause problems. As many businesses are running their operation at a reduced capacity, every cover counts. Our new free learning activity has been produced in collaboration with sector experts to help hospitality operators implement actions to reduce the number of no-shows.
When hospitality businesses begin to reopen, the landscape will be different and building confidence in your teams and customers will be vital to running a successful operation. But how do you build this confidence? You can start by delivering training to your teams that allow them to be confident in how to deliver service in a new world. We’ve developed a new learning programme that will deliver the training your teams need, in one place and accessible whenever and wherever it’s needed.
At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme as the first Team Member course modules are released today.
